Welcome to eclatelegance.com. We want you to love your purchase. If something isn’t right, we’re here to help. Please review our Return Policy below for details on eligibility, timelines, and how to start a return.
1. Eligibility for Returns
You may be eligible to return an item if:
The return request is initiated within 14 days of delivery.
The item is unused, undamaged, and in its original packaging with all accessories, manuals, and inserts.
Proof of purchase (order number or receipt) is provided.
Note: For hygiene and safety reasons, some items may not be eligible for return (see Section 4).
2. Return Window
Standard Returns: 14 days from the date you receive your item.
Defective or Damaged Items: Please notify us within 48 hours of delivery.
Requests submitted outside these timeframes may not be approved.
Our team will review your request and, if approved, provide return instructions.
Carefully package the item and ship it back according to the instructions provided.
Please do not send items back without authorization.
4. Non‑Returnable Items
The following items are not eligible for return unless they arrive defective or damaged:
Items marked Final Sale or Clearance
Opened or used personal electronic accessories (e.g., earbuds, wearable devices)
Digital products, software, or downloadable content
Gift cards
5. Return Shipping Costs
If the return is due to a defect, damage, or error on our part, we will cover return shipping.
For all other approved returns, customers are responsible for return shipping costs.
Original shipping fees are non‑refundable.
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
6. Refunds
Once your return is received and inspected, we’ll notify you of the approval status.
Approved refunds will be issued to the original payment method within 5–10 business days.
Refunds may be subject to deductions for missing items, damage, or restocking (where applicable).
7. Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original purchase (if eligible) and place a new order.
8. Defective or Damaged Items
If your item arrives defective or damaged:
Contact us within 48 hours of delivery.
Include photos or videos clearly showing the issue and packaging.
We’ll work quickly to offer a replacement, repair, or refund, depending on availability and the situation.
9. Warranty Information
Some products may include a manufacturer’s warranty. Warranty terms vary by product and manufacturer. Please refer to the product page or documentation included with your item.
10. Policy Updates
We reserve the right to update or modify this Return Policy at any time. Changes will be posted on this page with an updated effective date.
11. Contact Us
If you have questions about returns or refunds, please contact us:
